A Message To Our Customers: Our Response to COVID-19
We Will Be There When It Matters
To Our Valued Customers,
The health, safety, and well-being of our customers, staff and their families is our top priority during the evolving COVID-19 pandemic. As such we are following the directives of the federal and provincial health authorities at this time and we are monitoring these information channels daily.
At the same time, we want to assure you that we have an active business continuity plan in place and we are taking steps every day to ensure that we can provide you with the products, parts and services that are critical to your lifestyle and your business. The manufacturers that we represent have some of the most sophisticated supply chains in the world and they have been at work for months to ensure a secure supply of critical products and parts. We have also pulled forward spring orders and they will be landing ahead of season. “Be there when it matters” is a core value for everyone on the Enns Brothers team and part of our DNA – we will not let our employees or customers down when they need us most.
To limit the potential spread of COVID-19, all customer events have been postponed until further notice, internal meetings have been limited in size and frequency and business-related travel has been discontinued. We are leveraging existing technology to support virtual meetings and regular communication with employees and customers and we are fast-tracking enhancements to further improve accessibility.
Updated hygiene practices have been provided to staff, with self-monitoring guidance and self-isolation direction for anyone who is sick or returning from international travel.
We have also reviewed and enhanced our cleaning protocols in each of our branches in order to ensure a safe environment for our staff and customers.
We know that you are working hard to minimize interpersonal contact, but that you still need critical items from our stores. We now have a variety of options available to suit your preferred level of contact, including:
- Placing parts orders over the phone during business hours with pick up at curbside, without entering the building;
- Ordering parts online 24/7 through the MyDealer portal. The parts can be shipped directly to you or picked up at curbside pick up locations available at each branch. MyDealer features include parts ordering, service requests and access to billing information. Sign up for MyDealer is fast and is available at https://www.ennsbrothers.com/--mydealer;
- Book mobile service to your site by calling your local branch;
- View equipment inventory online at www.ennsbrothers.com
Our professional parts, service and sales teams continue to be ready to serve you in person if this is your preference. They will do so while respecting social distancing and hygiene protocols that are currently in place.
In addition to the new initiatives, we will ensure quick access to critical products, parts and service, by continuing to do the things that you have come to rely on, including:
- Extended hours through the Spring season;
- Our fast and efficient interbranch parts transfer leverages the inventory of 10 locations to increase parts on hand availability;
- Because breakdowns don’t stick to office hours, our after-hours parts and service call staff are available evenings and weekends for emergency and unit down situations
In quickly evolving situations like this, communication is vital and we commit to keeping you updated as this situation develops. Watch our websites and social media sites for up to date information.
We value the safety of our staff, our customers and our communities and we are committed to staying on top of this situation and doing what is right. We remain deeply committed to being your trusted supplier of choice and look forward to resuming normal activities at the appropriate time. Thank you for your continued support.
Sincerely,
Ray Bouchard
CEO, Enns Brothers
